Recruitment and Hiring
We must make sure that we solely employ the top candidates if we want to be the greatest.
Recruitment Procedures
In order to guarantee that our consumers have the best team of representatives to serve their customers’ requirements, it is our top responsibility to properly screen all applicants and make sure they meet our standards. In order to make our hiring process as effective as possible and ensure that all of our customers receive the finest agents, we are also proactive in creating new and improved approaches. We employ a mix of conventional hiring practices, such as keeping connections with local schools and institutions, as well as the usage of social media platforms and online job boards.
We follow a certain criteria to shortlist our candidates including:
- Has a degree from college that is pertinent to the position that needs to be filled.
- Passes the personality, trait, and professionalism exams we use to evaluate a candidate’s outlook, moral character, and IQ.
- To keep up with the consumers, they must be able to type 35 words per minute.
- Is creative, self-motivated, and eager to learn new things in order to advance his or her knowledge.
- Is able to multitask so that he or she may attend to the requirements of the consumer while recording their complaint or question.
Hiring Process
Our concept and rigid devotion to our basic principles are what set Orbitus different from several other contact service providers.
Our recruiting procedures have always been quite precise, and we make sure to only hire a candidate after being certain that they can live up to our demanding standards. We are dedicated to only working with qualified, trustworthy candidates that have a likable personality, exemplary character, and the knowledge and abilities required for success. In order to verify the information they have supplied for us, we additionally go into a possible candidate’s employment history and contact each reference they have included in their CV.
This is due to our conviction that an agent must possess the perseverance to remain in one company for an extended period of time rather than hopping from one organization to another in order to function at their best.
Application Process
We evaluate each applicant’s potential to work well in a team based on their score, in-person interviews, and extra client-specific requirements. Candidates will be required to complete a personality test to see how well they manage pressure and stress, as well as a test of fundamental character traits to see how well they get along with coworkers.
Interviews – The initial interview will be conducted by a recruitment officer. A production manager will then interview you after this. To assess a candidate’s language proficiency, a member of our English grammar and language team will also ask many questions. Finally, unless we are searching for someone to step in for a managerial job, that needs to be evaluated by someone from top management, the HR manager will make the ultimate selection.
NBI Clearance – Candidates who succeed in the evaluation and hiring process will need to show a clearance from the National Bureau of Investigation, which is comparable to a live scan in the US. All candidates must get an NBI check to confirm they have no outstanding warrants or criminal records.
Scheduling – Agents will subsequently be given information about their work schedules. Additionally, they will be informed that work schedules are variable and subject to alter at any time. They will be asked to sign an acceptance letter to confirm that they have read, understand, and agree.
Choose Us?
Your success is our primary focus at Orbitus. Our goal as a firm is to assist clients in expanding their enterprises as cheaply as feasible. Making a professional first impression is the first step towards doing that. This will enhance your brand’s reputation and help you increase sales by cultivating consumer loyalty.
- Obtaining services at the best prices by outsourcing.
- Dedicated to providing the best level of dependability, security, and cost-effectiveness to our clients
- Offer services that no other business can match at a cost that both you and your shareholders or business partners would deem impractical.