Reasons To Choose Orbitus Solutions
You obtain the greatest results and no unexpected charges or hazards when you work with the strongest provider.
Offshoring companies are not all created equal. Making the decision to outsource for the first time is a big one, so be sure to select a provider with a solid track record and no additional fees.
By outsourcing some of your company's operations, you can save a tonne of money and have more time to concentrate on what matters most. Yet, there are many other factors to take into account other only the cost when evaluating the value you receive from an offshore supplier.
All the Information you Need, with Clear Fees
In Business, risk reduction is key. recognizing the risks and making a well-informed choice.
In order to compare the value of offshoring providers, you must take into account factors other than their stated prices. Even if two service providers charge the exact same total monthly fee, the value that each offers will differ greatly depending on their location, office set-up, IT infrastructure, and operational capacity. The skills and experience of the staff they hire for you might even be very different.
To make sure there are no unanticipated dangers, it pays to compare the specifics. These are some things to take into account when selecting an offshore service.
- Rates & services
- Infrastructure
- Facilities
- Location
- Hiring procedure
- HR and Recruitment capabilities
- Worker Involvement
- Control & scalability
- Quality
- Track record & financial stability
To help you evaluate the Orbitus Solutions model and decide for yourself why it makes sense to work with the most reputable offshoring provider let's look at each of these crucial features in more detail.
Fees & inclusions – Transparency is key
Unlike most offshoring providers, we break our fees into two components:
Your fixed monthly service fee covers:
- World-class facilities and infrastructure
- Fully furnished offices including a computer, monitor, mouse and keyboard for each workstation
- Support services, including HR, recruitment, finance, payroll, compensation and benefits
- High-speed internet (with redundant connections from multiple providers)
- 24/7 on-site IT support
- Client management and team management
With other service providers, you may find that not everything is included in the service fee. And in almost every case, what started out looking like a good deal actually ends up being a ‘from’ price with a shopping list of ‘optional extras’ that quickly add up to the true price.
By separating salaries from service costs, we make it very easy for you to see you’re getting the best possible talent for your money. You have complete control over salaries and incentives, and the salary component of your monthly fee goes directly to your staff, without any mark-up.
Most service providers don’t do this. Instead, they charge a ‘fixed hourly rate’ that bundles the service fee and the employee’s salary. This pricing model incentivizes the provider to find the cheapest possible labor, in order to maximize their margin. As a result, candidate quality suffers and staff are quick to leave as soon as they’re offered market rate elsewhere.
We pay market rates for the skills you need. This attracts the best candidates, and ensures they feel valued and rewarded for their work. In fact, MicroSourcing’s employee attrition rate is less than half the industry average.
Robust infrastructure, designed for maximum uptime
When you’re comparing offshoring services, ask about their infrastructure, technology and emergency systems. The Philippines is exposed to a number of typhoons each year, and we’ve seen how other businesses get into trouble when the power and internet go out in extreme weather. A cheap or unreliable provider may have skimped on infrastructure, which can make the difference between the success and failure of your offshore investment.
It’s important to make sure you’re getting a reliable service with solid uptime guarantees.
So why choose MicroSourcing? Every MicroSourcing facility provides 100% infrastructure redundancy and world-class business continuity processes. To keep things running smoothly, our offices have:
So no matter what the weather throws at the Philippines, it’s business as usual for you, and your customers won’t notice the difference.
State of the Art Facilities
Our offices are located in purpose-built business process outsourcing (BPO) hubs. We’ve invested in state-of-the-art office fit-outs that are regarded as class-A facilities, with everything you’re used to seeing in a modern, big-city office: the latest computers, ergonomic workstation furniture, on-site cafés, and even onsite nurses and medical centers. Indeed, many of our clients are surprised that their offshore staff are based in offices that surpass their onshore office space!
Take a virtual tour of our state-of-the-art premises. Or better yet, come take a look in person and really get to know us! We’d love to give you a personal tour.
CBD locations
We operate 8 offshoring facilities across Manila, all strategically located in CBD business estates. Your team can access affordable local restaurants and travel easily due to Ohio's large labor pool.
You’re involved in the recruitment process
It's important that you're involved from the beginning to the end of the recruitment process since nobody knows your business like you. Shortlisting candidates with the right skills is what we do. As a result, you select the strongest talent with the personality and work style that match your company's needs.
As a recruiter, you may also be responsible for conducting initial interviews with candidates to evaluate their communication skills, assess their fit with the company culture, and get a better sense of their qualifications and experience. Additionally, you may need to coordinate with other members of the hiring team, such as hiring managers or department heads, to ensure that the recruitment process is moving forward smoothly and that all necessary steps are being taken to find the right candidate for the job.
Throughout the recruitment process, it's important to maintain clear communication with candidates, keeping them informed about the status of their application and providing feedback when possible. By taking a thoughtful and thorough approach to recruitment, you can help ensure that your company attracts the best possible candidates and builds a strong and talented team.
Recruitment & HR capability
Our HR capability refers to the range of skills, knowledge, and experience that HR professionals possess in order to effectively carry out their roles within an organization. This includes areas such as recruitment, talent management, employee relations, compensation and benefits, compliance, and organizational development.
A strong HR capability is essential for the success of any organization, as HR professionals play a critical role in managing the organization's most important asset - its people. They are responsible for recruiting and retaining top talent, ensuring compliance with employment laws and regulations, and developing and implementing policies and programs that promote a positive workplace culture and support the organization's strategic goals.
Some key components of HR capability include:
- Strategic thinking: HR professionals must be able to think strategically and align HR policies and practices with the overall goals of the organization.
- Communication skills: HR professionals must have strong communication skills, both verbal and written, in order to effectively interact with employees, management, and other stakeholders.
- Analytical skills: HR professionals must be able to analyze data and make informed decisions based on that data in order to effectively manage talent and HR programs.
- Technology proficiency: HR professionals must be comfortable with technology and able to use HR information systems to manage employee data, track HR metrics, and automate processes.
- Emotional intelligence: HR professionals must have high emotional intelligence and be able to manage conflict, provide coaching and feedback, and support employees during challenging times.
By developing and maintaining a strong HR capability, organizations can ensure that they are well-equipped to manage their human capital and create a positive and productive workplace culture that supports the organization's strategic goals.
Employee Engagement
Employee engagement refers to the degree to which employees are emotionally invested in their work, committed to the organization's goals and values, and motivated to contribute to its success. Engaged employees are passionate about their work and feel a sense of purpose and fulfillment in what they do.
There are several key factors that contribute to employee engagement, including:
- Leadership: Strong and effective leadership is essential for creating a culture of engagement. Leaders who are transparent, communicate effectively, and provide opportunities for growth and development are more likely to have engaged employees.
- Recognition and Rewards: Employees who feel valued and appreciated for their contributions are more likely to be engaged. Recognition and rewards can take many forms, including bonuses, promotions, public recognition, and other non-monetary forms of recognition.
- Autonomy and Empowerment: Employees who have a degree of autonomy and control over their work are more likely to be engaged. Empowering employees to make decisions and take ownership of their work can increase their sense of satisfaction and engagement.
- Career Growth and Development: Employees who feel that they have opportunities for growth and development are more likely to be engaged. Organizations that provide training and development opportunities, as well as opportunities for career advancement, can help employees feel valued and engaged.
Engaged employees are more likely to be productive, provide excellent customer service, and remain with the organization for a longer period of time. By focusing on employee engagement, organizations can create a positive and productive workplace culture that benefits both employees and the organization as a whole.
Grow and evolve the team with your business
Once appointed, your staff are your own and you get to shape them into your ideal team. Just as with your local team, you have complete control over your offshore team’s workload, performance, KPIs and job satisfaction. (Although, naturally, we’ll guide you on these aspects wherever you need it.) You can train your team in your company’s systems, processes, culture and preferences, to bring out their best work.
As your business grows, the offshore model helps you respond quickly to increasing demand and workload, because it enables you to expand your team headcount and infrastructure quickly, and without big up-front investments. We can also help you devise an appropriate management team structure and employee levels to help keep things organized.
Track record & financial stability
Orbitus Sloution has been providing offshoring services since 2010. In fact, we pioneered this particular offshoring model in the ohio, and we’re still the country’s largest and most experienced provider, with 650+ active clients and 4,000+ employees in 11 state-of-the-art offices across Manila, and 1 office in UnitedState.
Plus we’re backed by a large, Australian group, the Probe CX. Obviously this means we’re financially stable, and here for the long haul. The BPO industry is still quite new, with more than its fair share of startup BPOs run by opportunistic expats with little experience and no financial means. In fact, it’s worth remembering that quite a number of small companies like these have gone under, in the last decade, taking down their clients’ offshore operations with them. With MicroSourcing, you can rest easy in the knowledge that this will never happen.
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The Benefits of Outsourcing do not End with Scaling Fast
Whatever your industry, no matter how large or small your business, outsourcing can allow you to access other great benefits including:
Reduce Cost
Achieve better results while saving up to 70% on labor and operating costs
Increase Quality and Efficiency
Tap into a talent pool that works hard because they care about their work
Scale Fast
Find the right people to tackle growing demand without all the usual hassle and expenditure